Shipping policy
Shipping Policy
At RealStoneIndia, your trust in us is paramount, and we’re committed to delivering your treasures with the utmost care and reliability. Here’s everything you need to know about our shipping process to ensure a smooth and secure experience:
Safe & Secure Delivery
Packaging
Every order is carefully packaged to withstand the journey, ensuring that your ordered products including gemstones, rudraksha, crystals, etc., arrive in pristine condition.
Insurance
We fully insure your order during transit, giving you peace of mind until it reaches your doorstep.
Trusted Couriers
We partner with reliable courier services including but not limited to Shiprocket, Bluedart, and Aftership to guarantee timely and safe delivery of your precious items.
Delivery Timelines
Delivery typically takes 7 to 15 days from the date of dispatch. While we strive to ensure timely deliveries, actual shipping times may vary based on factors such as:
Location
Courier efficiency
Customs clearance
Unforeseen circumstances
We will keep you updated with tracking details during the entire process.
International Orders
For orders placed from outside India, delivery typically takes 10 to 20 days from dispatch.
If delivery fails due to courier issues or other uncontrollable circumstances, we will process a refund to the original payment method within 40 to 45 days from when the issue is identified.
This refund policy applies exclusively to international orders.
We currently ship to 150+ countries worldwide.
Shipping Costs
Transparent Pricing
Shipping charges depend on destination & order weight.
Free shipping may be available on orders above a certain value—email us at realstoneindia@gmail.com
to enquire about ongoing offers.
Delivery Location
Accurate Address Required
Please ensure your address details are complete & accurate.
We deliver only to:
Residential addresses
Business addresses
We do not deliver to PO Boxes, malls, hotels, or public places.
Address Changes
If you need to update your address, contact our customer support immediately.
You acknowledge that any delay or failure caused by incorrect address details is not the Company’s responsibility.
Shipping Timeline
Dispatch Time
Orders are processed & dispatched within 4 business days after confirmation.
Customized orders may require additional time—updates will be shared promptly.
Delivery Duration
Domestic: 7–15 days from dispatch.
International: May take longer due to customs checks.
Note: These timelines are estimates and may change due to factors beyond our control such as customs delays, courier issues, or unexpected events.
Standard delivery: 20–30 days from dispatch
Failed delivery refunds: Processed within 30–40 days to the original payment method
Timelines may vary depending on customs and local courier partners.
Shipping Costs
Shipping fee depends on destination & package weight.
For queries or offers, contact: realstoneindia@gmail.com
Delivery Location Rules
No delivery to PO boxes or public locations
Ensure full, accurate address
Company is not liable for delays due to incorrect address details
What to Expect at Delivery
ID Verification
For high-value orders, ID verification or signature may be required.
If you’re unavailable, ensure a trusted person receives it.
The Company cannot be held responsible for issues caused by negligence during receipt of the order.
Missed Delivery Attempts
Courier partners will attempt three deliveries.
If unsuccessful, the package will return to us.
For assistance, contact the courier or email us at realstoneindia@gmail.com
Handling Delays
Force Majeure Events
Delays may occur due to:
Natural disasters
Government actions
Strikes
Public holidays
Transport disruptions
Other unforeseen events
In such cases:
We will update you as soon as possible
Company will not be liable for delays caused by these events
Additional time must be allowed for delivery
Non-Delivery & Returns
If your package is not delivered within the expected timeframe, contact realstoneindia@gmail.com
within 30 days of purchase.
For damaged or missing items, refuse the package and notify us immediately.
Refer to the Return Policy on our website for detailed steps.
Cancellation Policy
Once an order is placed, cancellations are not permitted under any circumstances.
Our Commitment to You
We aim to make your shopping experience as smooth and special as the gemstones we offer.
For any questions or concerns, reach out to our dedicated customer support team.
Happy Shopping
The RealStoneIndia Team
