Shipping Policy - RealStoneIndia

At RealStoneIndia, your trust is our priority. We ensure your crystals other precious items are delivered safely, securely, and on time. Below is our complete shipping process for your convenience.

Safe & Secure Delivery

Packaging

Every order is packed with extreme care to ensure safe delivery. All gemstones, crystals, rudraksha, and other items are secured to prevent damage during transit.

Insurance

All orders are fully insured until they reach your doorstep.

Trusted Couriers

We ship using reliable courier partners including (but not limited to) Shiprocket, Bluedart, and Aftership to ensure timely and secure deliveries.

Delivery Timelines

Delivery times may vary due to:

You will receive tracking updates throughout the delivery process.

Shipping Costs

Transparent Pricing

Delivery Location Rules

Please ensure your address details are complete and accurate.

We deliver only to:

We do not deliver to:

Address Changes

If your address needs to be updated, contact customer support immediately.

RealStoneIndia is not responsible for delays or failed deliveries caused by incorrect address details.

Shipping Timeline

Dispatch Time

Orders are processed and dispatched within 4 business days after confirmation.

Customized products may take longer—updates will be provided accordingly.

Delivery Duration

Timelines may vary due to customs delays, courier issues, or unexpected events.

Failed Delivery Refunds

Refunds for failed deliveries are processed within 7-10 days to the original payment method.

What to Expect at Delivery

ID Verification

For high-value items, ID verification or signature may be required. If you are unavailable, ensure a trusted person can receive the order.

We are not responsible for issues caused by negligence during receipt of delivery.

Missed Delivery Attempts

Couriers usually make up to three delivery attempts.

If all attempts fail, the package will be returned to us.

For assistance, contact the courier or email us at realstoneindia@gmail.com.

Handling Delays

Force Majeure Events

Delays may occur due to:

RealStoneIndia is not liable for delays caused by such events.

Non-Delivery & Returns

If your package is not delivered within the expected timeframe, contact realstoneindia@gmail.com within 30 days of purchase.

If your order arrives damaged or items are missing, refuse the package and notify us immediately.

Please refer to our Return Policy for detailed instructions.

Cancellation Policy

Once an order is placed, cancellations are not permitted under any circumstances.

Our Commitment to You

We aim to deliver a seamless and trustworthy shopping experience. If you have any questions or concerns, our customer support team is always ready to assist you.

Happy Shopping!
The RealStoneIndia Team